Neuron Security Support Solutions’ Is Here To Help.
When issues arise, our team is readily available to get you back to business as usual – ASAP.
There are 3 easy ways to request support:
Chat: All Neuron clients have a help desk chat icon on their desktops. To request Chat help:
The Help Desk Chat is the fastest way to receive support, which means it should always be your first stop when you need to reach out to us. Our Help Desk staff will be able to give you an instant response and start to help you towards a fast solution.
If an issue needs to be escalated to an onsite team, server engineering team, or your client manager, the ticket is escalated through the Help Desk. All of our Help Desk and NOC tickets are verified by senior desktop engineers and senior systems engineers to confirm that the problem is resolved. Client managers also review every ticket to make sure the process is followed – we’ve got you covered.
Less urgent items or IT related questions or concerns can be directed to us by email or phone. You’ll still get a fast response – we’ll never leave you hanging. All executive staff calls us directly at our office lines, ensuring any and all concerns are met and addressed immediately.