Neuron Security Support Solutions’ Is Here To Help.

When issues arise, our team is readily available to get you back to business as usual – ASAP.

There are 3 easy ways to request support:

Chat:  All Neuron clients have a help desk chat icon on their desktops. To request Chat help:

  • Click the Help Desk Chat icon and fill out a quick 5 question form describing the issue
  • Submit the form, and a help desk engineer begins working with you on the problem
  • If needed, the help desk engineer will ask if it is okay to connect to your computer, or the engineer will give you a call
  • This process takes about 30 seconds!

Phone:

  • Call our toll-free number
  • After a 1 to 2-minute wait, you’ll be able to speak to a help desk engineer
  • They will ask if it is okay that they connect to your computer and fix your problem

Email:

  • Send an email to the Help Desk
  • We will create your ticket and you will get an acknowledgment that it has been created
  • We will then call you and resolve your issue

Three Ways To Get Help – Which One Will Fix Your Issue?

The Help Desk Chat is the fastest way to receive support, which means it should always be your first stop when you need to reach out to us. Our Help Desk staff will be able to give you an instant response and start to help you towards a fast solution.

If an issue needs to be escalated to an onsite team, server engineering team, or your client manager, the ticket is escalated through the Help Desk. All of our Help Desk and NOC tickets are verified by senior desktop engineers and senior systems engineers to confirm that the problem is resolved. Client managers also review every ticket to make sure the process is followed – we’ve got you covered.

Less urgent items or IT related questions or concerns can be directed to us by email or phone. You’ll still get a fast response – we’ll never leave you hanging. All executive staff calls us directly at our office lines, ensuring any and all concerns are met and addressed immediately.

We provide lightning fast Rapid Response services to clients. To learn more, contact us at (603) 413-3992 or [email protected] .